Our Policies
What we ask of you….

• • Clients must pre-pay to register for a class. Payments options are online via STRIPE or by sending an e-transfer to info@kootenaipilates.com Debit, cheque and cash payments may be made in the studio.
  • Please register yourself into your preferred class via our online Punchpass system by going to our Schedule page to reserve your spot. To attend the same class weekly, please ask your instructor to set up a standing reservation.
  • We require 24 hours notice if you must cancel a class. Please remove your reservation in advance if you know you will be unable to attend class. Please note you will be charged the FULL price of your class if you do not cancel your spot within 24 hours.
  • Spaces are limited! Please remove your reservation within 24 hours so clients on our waitlist may take your spot.
  • All classes are 55 minutes long. Please arrive on time for class! Please leave promptly after class to allow time for the next group to get ready for their class.
  • 10 Class packs for Matwork, Barre and Reformer will be honoured for 4 months from the date of purchase. 4 Class Packs have a 2 month expiration date.
  • We reserve the right to substitute a teacher without notice due to instructor illness or unforeseen circumstances.
  • Please refrain from strong perfumes or essential oils out of courtesy to those with scent sensitivities.
  • Please turn off cell phones off of courtesy to others.
  • If you are feeling sick please stay home! Please contact the studio if you need to cancel your class due to illness within the 24 hour cancellation period. We will do our best to accommodate you.

Thank you for respecting our policies. We appreciate your patronage!